Managed IT Services — Fixed-Fee Helpdesk + Uptime Basics
Managed IT at 4Micro means fixed-fee helpdesk plus the basics that stop repeats — monitoring, patching, backups and MFA hygiene. For companies of about 5–40. Surry Hills base; Sydney primary, with Canberra, Melbourne and remote on the same model.
Or call (02) 8313 0464
What managed IT means here
We run fixed-fee helpdesk plus monitoring, patching, backups and MFA hygiene. Board-level cyber programmes are out of scope unless you ask for that path separately.
Most issues are fixed remotely. Onsite is by arrangement when hardware or office networking needs hands on kit.
Who it's for
Companies of about 5–40 staff (larger OK when the same model still works). Industries where downtime hits hard:
- Accounting and bookkeeping practices
- Legal practices
- Medical / allied health practices
- Construction — office + site coordination
- Business consulting and professional services
We don't invent case studies. If you want references, ask on the call. We also don't prospect other MSPs.
What you get
Clear definition: helpdesk plus uptime basics, with someone who calls you back.
L1–L3 for Windows, macOS, browsers and daily business apps.
M365 / Google day-to-day admin included in the plan shape we agree.
Monitoring, patching, backups and MFA hygiene on the fixed fee.
Projects quoted separately; scope written up front.
Fixed-fee so you can budget. No lock-in games.
Sydney primary — other markets covered
Our office is in Surry Hills, Sydney — phone (02) 8313 0464. Sydney is the primary market for this page. Canberra, Melbourne and remote Australia run on the same fixed-fee model.
Looking specifically for Canberra? Use our Canberra managed IT page.
Related: IT support for companies, remote IT support, IT company Sydney.
Switching provider? Switch from another MSP with a planned handover.
FAQ
Are we the right size?
Right for companies of about 5–40 seats. Larger teams are fine when the same fixed-fee helpdesk model still still works — we'll say so on the call if it doesn't.
Is this Essential Eight / board-level cyber?
No. This page is managed IT and helpdesk. Practical baselines included. Deeper Essential Eight programmes are a separate conversation if you need them.
Do you cover Canberra and Melbourne?
Yes on the same model. For Canberra searchers, start on the Canberra page.