4Micro Managed IT Services

On-site and Remote IT Support

Access 4Micro Help Desk via phone or email.

Or use our web-based form to submit tickets. We'll raise a support ticket for you to track and progress your support request efficiently, and make sure you've got the right 4Micro resource to resolve issues for you.

Proactive Maintenance and Support

One of the core pillars of Managed IT Services. We have full insight into all systems under your 4Micro Managed Services agreement. We're able to fix potential issues before they cause any disruption to your staff's productivity. Remote management and monitoring of your business assets gives us visibility into their health and to anticipate problems.

Patch Management

Automatically discover and resolve vulnerabilities with the 4Micro RMM agent installed on each managed device. Get visibility on the operating systems and applications not compliant and require updating. Test, approve, prioritize, then deploy patches.

Cybersecurity Expertise and Proactive Attention

A big part of Managed IT Services today is about protecting your business from cyberattacks. We establish and monitor your business at every layer and entry point, including internet firewalls, and endpoint devices. Your cybersecurity defenses form a core part of your Managed IT Services benefits.

4Micro will set expectations about raising your security baseline posture! We'll strongly advocate for your business to get onboard with best practice cyber security incident mitigation strategies.

Business Network Management – Wi-Fi, LAN, WAN

Cybersecurity

We provide a comprehensive suite of cybersecurity services to protect your business from cyber threats. Our services include:

• •Vulnerability assessments and penetration testing
• •Security awareness training for employees
• •Managed firewall and intrusion detection/prevention systems
• •Endpoint protection and anti-malware solutions
• •Data loss prevention (DLP) solutions
• •Incident response and recovery planning

Help Desk Support

Our help desk support services provide your employees with quick and efficient assistance with their IT issues. Our help desk is available 24/7/365 and staffed by experienced IT professionals. We can resolve most issues remotely, but we also offer on-site support when needed.

Proactive Monitoring

We proactively monitor your IT systems to identify and resolve potential problems before they impact your business. Our monitoring services include:

• •Server and network monitoring
• •Application monitoring
• •Security monitoring
• •Performance monitoring
• •Log analysis

We use a variety of tools and techniques to monitor your IT systems, and we provide you with regular reports on the status of your systems.

Help Manage your Tech Suppliers, Vendors, and Contracts

Your business has a range of suppliers and vendors to deal with. 4Micro will as your trusted outsourced IT Manager - become the relationship manager and coordinator of relationship management with these external parties. We'll bring our experience in procurement, deal management, and best practice vendor choice and management to your business.

Productivity and Efficiency Lift for your Staff

The ultimate aim - greater productivity with less disruption and outages, combined with the access to cutting-edge solutions and IT consulting that transforms how you work, and how quickly you get work done.

Get back to what you do best - you are the expert at what you do. Trust 4Micro with your IT.