Who this is for
Companies that want IT to keep people working. Board cyber programmes are a different conversation. Built for about 5–40 staff (larger teams up to ~200 are fine when the same fixed-fee helpdesk model still works).
- Accounting practices
- Legal practices
- Medical / allied health practices
- Construction and trade offices
- Business consulting and professional services
We don't prospect other MSPs or IT consultancies. If you need deep Essential Eight / board-risk programmes, that's a different conversation — this page is productivity and helpdesk.
What you get
L1–L3 for Windows, macOS, browsers and the apps your team uses.
Senior people on the phone who call back and fix issues.
Day-to-day support — users, MFA lockouts, shared mailboxes.
See also Microsoft 365 support.
Patching, monitoring, backups and MFA basics so the same issue doesn't come back next week.
Fixed fee, scope up front, no lock-in games.
Remote-first; onsite in Sydney when something truly needs hands on kit.
Sydney, Canberra, Melbourne & remote
Sydney is primary — that's where we put the most local effort. Canberra and Melbourne stay strategic: same helpdesk model, same standards. Remote and hybrid teams Australia-wide work well this way (most IT support is remote anyway).
How it works
- 15-min intro call — we check size, stack (M365/Google), and whether fixed-fee helpdesk is the right model.
- Onboard — access, documentation, priorities. No big-bang project unless you ask for one.
- Day-to-day — phone and remote support when something breaks or needs changing. We prevent what we can; we fix the rest fast.
FAQ
What does fixed-fee cover?
Agreed helpdesk and admin for your users and core cloud stack. Projects (migrations, major rebuilds) are scoped separately so the monthly fee stays predictable.
How fast do you respond?
Business-hours priority for outages and blockers; clear SLAs on the agreement. You talk to people who already know your setup.
Remote or onsite?
Remote-first for speed. Onsite in Sydney when hardware or office networking needs a person in the room. Canberra and Melbourne: remote standard, onsite by arrangement.
Is this Essential Eight consulting?
No. This page is helpdesk and uptime. Deeper Essential Eight programmes are a separate conversation if you need them — ask on the call.