Fixed-Fee IT Helpdesk for Australian Companies
When mail, Teams or Wi-Fi dies mid-morning, a 5–40 person office feels it immediately. 4Micro is the Surry Hills helpdesk that answers, fixes, and stops the repeat — Sydney primary; Canberra, Melbourne and remote covered the same way.
Or call (02) 8313 0464
What we look after day to day
- Microsoft 365
- Google Workspace
- Business email and collaboration
- Networks
- Wi-Fi
- Internet and firewalls
- Cyber security basics (MFA, backups, patching)
- Security for computers, devices, and servers (including antivirus, anti-ransomware, malware, spyware)
- Security awareness orientation
How we work
Companies of about 5–40
Accounting, law, medical, construction, consulting — about 5–40 seats. Larger OK when the same fixed-fee model still works.
Remote-first, onsite when needed
Most tickets are remote. Surry Hills base for Sydney hands-on. Canberra, Melbourne and remote Australia on the same model.
Fixed-fee helpdesk
Senior people on the phone. Scope agreed up front. We call back and fix the issue.
Practical security
MFA, backups and patching so people stay working. If you need a board cyber programme, say so on the call and we will tell you whether that is us.