Fixed-Fee IT Helpdesk for Small Australian Teams
When mail, Teams or Wi-Fi dies mid-morning, a 2–40 person office feels it immediately. 4Micro is the Surry Hills helpdesk that answers, fixes, and stops the repeat — Sydney primary; Canberra, Melbourne and remote covered the same way.
Or call (02) 8313 0464
What we look after day to day
- Microsoft 365
- Google Workspace
- Business email and collaboration
- Networks
- Wi-Fi
- Internet and firewalls
- Cyber security basics (MFA, backups, patching)
- Security for computers, devices, and servers (including antivirus, anti-ransomware, malware, spyware)
- Security awareness orientation
How we work
Owner- and Ops-led teams
Accounting, law, medical, construction, consulting — about 2–40 seats. Larger OK when the same fixed-fee model fits.
Remote-first, onsite when needed
Most tickets are remote. Surry Hills base for Sydney hands-on. Canberra, Melbourne and remote Australia on the same model.
Fixed-fee helpdesk
Senior people on the phone. Scope agreed up front. Not a ticket mill that never calls back.
Practical security
MFA, backups and patching so people stay working. Not a board cyber programme — ask if you need that depth separately.