Cyber security that keeps your team working
Most security problems show up as lost work. It might be a mailbox someone else has got into, a laptop that has picked up malware, or a shared folder nobody can open after a bad night. 4Micro looks after everyday security for companies of about 5–40 staff as part of a fixed-fee IT helpdesk, so the protections are in place and your people can get on with the job.
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Why security matters to day-to-day work
For a company of about 5–40 people, a security incident is mostly a productivity problem. Staff lose hours waiting for access to come back, client work stalls, and someone senior ends up on the phone instead of doing their own job.
The habits that stop most attacks also prevent a lot of ordinary downtime. Devices that are kept up to date crash less often. Good backups turn a deleted folder into a quick ticket instead of a lost day. Clear access rules mean new starters can work from their first morning, and former staff can no longer see client mail.
That is the approach we take. We keep the protections consistent and fold them into the helpdesk you already call, so security becomes part of how your IT runs each week.
What 4Micro looks after
These are the security tasks we handle as part of managed IT services and Microsoft 365 support. They run on the same monthly fee as your helpdesk, so nobody has to weigh up whether a security fix is worth a separate invoice.
Multi-factor authentication on mail, remote access and admin portals, sensible tenant defaults, and fewer highly privileged admin roles. People get the access their job needs.
A new phone or a lockout before a client meeting is an everyday helpdesk ticket. Senior people who already know your setup get the person back in quickly.
Windows, Office, browsers and the business apps your team uses are kept on supported builds, with an update rhythm that avoids interrupting client work.
Antivirus, anti-ransomware and malware protection for computers, devices and servers, with Intune device management where it helps day-to-day support.
Mail and files are backed up, and restores are tested, so a deleted folder or a bad day has a working recovery path.
A proper business firewall and sensible office network settings, instead of relying on the modem your internet provider supplied.
We also run security awareness orientation for your staff, covering suspicious emails, passphrases and why logins should never be shared. Larger pieces of work, such as a full control build, a new office network or a hardware refresh, are scoped and quoted before we start, so you always know where the line is.
Onboarding and staff exit, handled properly
Many security gaps start with access. When someone joins your company, we set up their account, licences, MFA and device so they can work on day one with the access their role needs and no more.
When someone leaves, their accounts are revoked the same day, shared mailboxes are sorted, devices come back or get wiped, and licences stop being paid for people who have gone. Computers being sold or disposed of are wiped first, so client data does not leave with the hardware.
Both are part of the fixed-fee helpdesk. See IT onboarding and offboarding in Sydney for more detail.
How this relates to the Essential Eight
The Australian Signals Directorate publishes the Essential Eight, a set of prioritised controls that make it much harder for opportunistic attackers to get in and stay in. Our day-to-day security work is aligned to that published guidance, and for most companies of about 5–40 staff, Maturity Level One is a sensible first target.
We explain the controls, the maturity levels and what Level One looks like in practice on our Essential Eight guide for Australian companies. To keep track of progress, our Essential Eight Maturity Progress Dashboard gives you a simple view of where each control stands.
Helping you put the controls in place is different from a formal maturity assessment. An assessment is separate work from the helpdesk retainer, and we will tell you plainly if your company needs one.
Who we work with
We look after companies of about 5–40 staff, including accounting and bookkeeping practices, legal practices, medical and allied health practices, construction companies and consulting teams. In these workplaces an hour of downtime means client work waits, and staff need their tools to behave.
Our office is in Surry Hills, and we visit Sydney clients by arrangement when hardware or networking needs hands on kit. Companies in Canberra, Melbourne and remote Australia are supported on the same fixed-fee model, with most work done remotely.
FAQ
Is cyber security included in the fixed fee?
The baseline work is included: MFA, patching, backup support, device protection and access changes. Larger projects, such as a full control build or a network upgrade, are quoted separately before any work starts.
Do we need a separate security provider as well as IT support?
For most companies of about 5–40 staff, everyday security is best handled by the people already running your helpdesk and Microsoft 365. If you need specialist work such as a formal Essential Eight assessment, we will tell you and help you prepare for it.
Can you help us with the Essential Eight?
Yes. We help companies work towards Maturity Level One through day-to-day helpdesk and Microsoft 365 admin. A formal maturity assessment is separate work, and we will say so if you need one.
What happens when a staff member leaves?
Their accounts are revoked the same day, shared mailboxes are sorted, devices come back or get wiped, and their licences stop. We handle it as a normal helpdesk ticket.
Do you train our staff?
We provide security awareness orientation for your team. It covers suspicious emails, passphrases and why logins should never be shared, in plain language people can use at work.
Do you only work with Sydney companies?
Sydney is our main market, and our office is in Surry Hills. We also support companies in Canberra, Melbourne and remote Australia on the same fixed-fee model.