What's included
- • L1–L3 helpdesk for Windows, macOS, Microsoft 365, browsers, common SaaS.
- • Endpoint management: patching, updates, policy enforcement.
- • Server & network support: AD/Entra ID, DNS/DHCP, firewalls, Wi‑Fi.
- • Microsoft 365 admin: Exchange Online, SharePoint/OneDrive, Teams & Teams Phone.
- • Google Workspace admin and support
- • Security baseline: MFA enforcement, device compliance, EDR add-on ready.
- • Onboarding & documentation: asset register, network map, runbooks.
- • Cloud Migrations: Email and files
At-a-glance inclusions
| Area | Included by default | Optional add-ons |
|---|---|---|
| Helpdesk (L1–L3) | Unlimited remote support during business hours | 24/7, VIP queue |
| Devices | Patch management, policy, app deployment | Device lifecycle, kiosk/VDI |
| Microsoft 365 & Google Workspace | User/Group/License admin, mail/SharePoint/Teams and Google Drive support | Teams and Google Meet ready |
| Security baseline | MFA policy, Secure Score uplift, browser hardening | EDR/MDR, phishing simulations |
| Backup | Google Workspace mailbox/Google Drive and 365 mailbox/SharePoint ticketing, restore help | Full Google Workspace and M365 backup, endpoint/server backup |
| Reporting | Monthly summary & recommendations | Quarterly roadmap session |
How remote support works
1
First raise a ticket by email or phone.
2
We confirm priority, and start remote IT support screen-sharing if needed.
3
We fix, document, and close with clear notes.
4
Any knowledge from our IT Support Remote session feeds into any requirements for patching, policies, and staff training.
Security & privacy
- • Just-in-time remote access
- • MFA on all admin tools
- • Actions logged to your support session
- • Change management for anything risky
Who it suits
- • 2–200 staff, remote, hybrid, or multi-site
- • Microsoft 365 and Google Workspace based workplaces
- • Teams that value speed, documentation, and predictable costs
Results you can expect
Faster fixes, fewer repeat tickets
Measurable security posture
Lower downtime and clearer accountability
FAQs
Do you support Macs?
Yes—macOS is first-class citizen next to Microsoft Windows.
Can you still come onsite?
Absolutely! Most work is remote these days - but always an option.
Do you support legacy apps?
We'll assess risk and create a plan (containment, modernisation, or runbook).
What's not included?
Major projects and hardware are out of scope for monthly plans (quoted separately).