Remote IT Support That Fixes Tickets Before the Van
Remote-first fixed-fee helpdesk for companies of about 5–40 (41–200 OK when the same model still works). Most tickets are mail, MFA, Teams and laptops that won't update — we start remote for speed, then book onsite when hardware needs hands. Sydney primary; Canberra, Melbourne and remote Australia on the same model.
Or call (02) 8313 0464
Why remote-first works for growing companies
Most IT tickets are remote anyway — mail, MFA, Teams, SharePoint, printers mapped wrong, a laptop that won't update. Waiting for a van when a senior person can fix it in minutes is how companies lose half a morning.
4Micro is a fixed-fee managed IT and helpdesk provider. We start remote for speed, then schedule onsite when hardware or office networking needs hands on kit.
Who remote support is for
Companies of about 5–40 staff as the usual size. Larger teams up to about 200 are fine when the same fixed-fee helpdesk model still works. Industries where downtime hits hard:
- Accounting and bookkeeping practices
- Legal practices
- Medical / allied health practices
- Construction — office + site coordination
- Business consulting and professional services
We don't invent case studies. If you want references, ask on the call. We also don't prospect other MSPs.
What's included
A senior person on the call who can change mail, MFA and devices.
Mail, MFA, Teams/Meet, SharePoint sync, printers mapped wrong, update loops.
Onsite by arrangement from Surry Hills when cabling, Wi-Fi or hardware needs a visit.
Patching, monitoring, backups and MFA hygiene on the fixed-fee plan.
Projects (migrations, new sites) quoted separately.
Scope agreed up front — fixed-fee for ongoing helpdesk.
Onsite when needed
Our office is in Surry Hills, Sydney — phone (02) 8313 0464. Remote-first for speed; onsite by arrangement across Sydney CBD and inner suburbs, and by arrangement for Canberra / Melbourne when that's the faster path.
Related: IT support for companies, IT company Sydney, IT company Canberra.
FAQ
Do you support Macs?
Yes — macOS endpoints alongside Windows, with the same fixed-fee helpdesk model.
Can you still come onsite?
Yes by arrangement. Most issues are fixed remotely; we schedule onsite when it's the faster path.
Do you support legacy apps?
Day-to-day support for common line-of-business apps is in scope. Fragile or unsupported legacy systems may need a project quote — we'll say so on the call.
What's not included?
Major migrations, large rebuilds, and specialised consulting are quoted separately. This page is fixed-fee helpdesk and managed IT. Essential Eight board programmes are separate if you need them.
Are we the right size?
Right for companies of about 5–40 seats. Up to ~200 is OK when the same model still works — we'll say so quickly if it doesn't.