Why Sydney SMBs lose hours to IT
When Outlook dies at 8:40am or SharePoint won't sync before a client meeting, a Sydney practice loses the morning. Month-end, matter deadlines and site coordination need a helpdesk that answers. We plan the handover when you leave another MSP.
4Micro is a fixed-fee managed IT and helpdesk provider. We cover Sydney remotely as standard (most issues are remote anyway), with onsite by arrangement across CBD and inner suburbs when hardware or office networking needs hands on kit.
Who we help in Sydney
Companies of about 5–40 staff (larger OK when the same model still works). We focus on industries where downtime hits hard:
- Accounting — mail, practice systems, and month-end that can't wait on a ticket.
- Law — matters, access and backups with sensible day-to-day support.
- Medical / allied health — clinic systems and staff devices that need to stay up.
- Construction — office + site coordination, accounts, document systems.
- Business consulting — lean professional teams that want fixed-fee helpdesk, not an in-house IT hire.
We don't invent case studies. If you want references, ask on the call. We also don't prospect other MSPs.
What you get
Surry Hills base, CBD/inner onsite by arrangement.
L1–L3 for Windows, macOS and the line-of-business apps your Sydney team runs daily.
M365 / Google admin that unblocks invoices, files and meetings the same day.
Monitoring, patching, backups and MFA hygiene on fixed fee.
Scope agreed up front — no lock-in games; larger teams OK when the model still works.
Projects (migrations, major rebuilds) quoted separately.
Local presence in Sydney
Our office is in Surry Hills — phone (02) 8313 0464. Sydney is our primary market: remote-first for speed, onsite by arrangement when something needs a person in the office.
Canberra, Melbourne and remote Australia run on the same fixed-fee model when that's the better next step for the team.
Related: IT support for companies, remote IT support, IT company Canberra.
Switching provider? Switch from another MSP with a planned handover.
FAQ
Are we the right size?
Right for companies of about 5–40 seats. Larger teams are fine when the same fixed-fee helpdesk model still still works — we'll say so on the call if it doesn't.
Do you come onsite in Sydney?
Yes by arrangement across CBD and inner suburbs. Most issues are fixed remotely; we schedule onsite when it's the faster path.
Is this Essential Eight / board-level cyber?
No. This page is managed IT and helpdesk. Deeper Essential Eight programmes are a separate conversation if you need them.