Our IT services, and what the fixed fee covers
4Micro provides fixed-fee helpdesk and day-to-day IT for companies of about 5–40. We keep mail, files and devices working so people can get on with the job, whether they are in the office or working from home. This page sets out what we look after, how the monthly fee and scope work, and where to read more about each service. We support companies in Sydney, Canberra, Melbourne and remote Australia.
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Setup, migration and ongoing helpdesk for Microsoft 365. Users, shared mailboxes, MFA lockouts and SharePoint permissions, the blockers that stop people working.
Patching, monitoring, backups and a helpdesk that answers. Built for companies who want IT to stay quiet in the background.
Setup, migration and ongoing support for Google Workspace. Same fixed-fee helpdesk model as Microsoft 365. We work with the tools you already run.
Practical security that reduces downtime: multi-factor authentication, timely updates, tested backups and sensible access. See cyber security and practical steps aligned to the Essential Eight for companies of about 5–40.
Design, fixes and ongoing support for office networks and Wi-Fi. Most issues start remote; onsite from Surry Hills when cabling or access points need hands on kit.
Who the helpdesk is for and how it works
We work with companies of about 5–40 staff, and larger teams are welcome when the same model works. Most are professional offices where an hour of downtime means client work has to wait, including accounting practices, legal practices, medical and allied health practices, construction offices and consulting companies.
Most tickets are everyday problems. Someone is locked out of MFA, Outlook has stopped syncing, or a laptop will not finish an update before a client meeting. When you call, you speak with senior people who already know your setup, and you get a helpdesk that calls back. We cover L1–L3 support for Windows, macOS, browsers and the apps your team relies on.
New starters and staff exits are part of the same rhythm. Accounts, licences, MFA and devices are ready before someone starts, and access is closed the same day someone leaves. See IT onboarding and offboarding in Sydney for how that works, and managed IT services for the full shape of the helpdesk.
Our base is in Surry Hills. Most work is done remotely because that is usually the fastest path, and we come onsite by arrangement in the CBD, the inner suburbs and across Sydney when hardware or office networking needs hands on kit. Canberra, Melbourne and remote Australia run on the same model. See IT company Sydney, IT company Canberra and remote IT support.
Microsoft 365 and Google Workspace
For most companies of about 5–40, Microsoft 365 is where the day's work happens. Helpdesk without Microsoft 365 admin only solves half the problem, so we run the two together. Because one team looks after both, a user change and the ticket that follows it are handled in one place, and day-to-day changes do not turn into separate invoices. Intune and device management are used where they help day-to-day support, and we only recommend what your company needs. See Microsoft 365 support.
If your company runs Google Workspace, Gmail, Drive and Meet are supported on the same helpdesk model. Mixed environments are common as well, where most work runs in Microsoft 365 and some still happens in Google tools. We work with what you already run, and we can help plan a clean move later if you want one. To ask about Workspace support, get in touch.
Moving from one platform to another is planned as a project. We agree the mailboxes, aliases, shared mail and file sources first, run a staged cutover aimed at keeping day-to-day work going, and then stay close for the first days after go-live while Outlook profiles and phones settle. See email migration services.
Security that keeps people working
Most security problems show up as lost work, so we treat security as part of keeping the helpdesk quiet. Devices that are kept up to date crash less often, tested backups turn a deleted folder into a quick restore, and clear access rules mean former staff can no longer see client mail. The day-to-day work covers MFA, patching, backups, device protection for computers and servers, and sensible access settings in Microsoft 365. See cyber security.
This work is aligned to the Essential Eight, the prioritised controls published by the Australian Signals Directorate. For most companies of about 5–40, Maturity Level One is a sensible first target. Our Essential Eight guide explains the controls and the maturity levels in plain terms.
A formal Essential Eight assessment or a board-level security programme is separate work. If your company needs one, we will tell you plainly and help you prepare for it.
Networks, Wi-Fi and office connectivity
The office network is easy to forget until it stops working and the whole team is waiting. We look after internet connections, firewalls, office networks and Wi-Fi, from design through to fixes and ongoing support.
We recommend a proper business firewall with security features instead of relying on the modem your internet provider supplied, because an office network has plenty of entry points worth securing. Wi-Fi coverage and access points are set up around how your team uses the space.
Most network problems can be diagnosed remotely. When cabling or access points need hands on kit, we come onsite from Surry Hills. To talk through your office setup, contact us.
How the fixed fee and scope work
What the monthly fee covers depends on the plan and rate your company chooses. We agree the scope up front on the call and write it down, so the fee stays predictable and everyone knows where the line is before any work starts. SLAs are clear and set out in your agreement, and there are no lock-in games.
Plans usually include the everyday work that keeps people working. That typically means helpdesk and admin for your users, Microsoft 365 or Google Workspace day-to-day admin, patching, monitoring, backups and MFA hygiene, and onboarding and offboarding for an agreed scope. Larger pieces of work are usually quoted as projects, such as migrations, new sites, major rebuilds, hardware refreshes and bigger security builds. If you are hiring several people at once, we can scope that on the call too.
If you are leaving another provider, we plan the handover around your notice period. You keep your Microsoft 365 or Google Workspace tenant, your domain and your data. See switching IT support in Sydney.
More on each service: managed IT services, Microsoft 365 support, cyber security, email migration, onboarding and offboarding and switching IT support.
FAQ
What does the monthly fee cover?
It depends on the plan and rate you choose. Plans usually cover everyday helpdesk and admin for your users and core cloud stack, along with patching, monitoring, backups and MFA basics. We agree the scope on the call so the fee stays predictable.
Are email migrations included?
Migrations are usually quoted as a separate project, and your plan then covers the ongoing admin once you are on the new platform. We agree how a migration will be handled when we scope the work.
Do you support Google Workspace as well as Microsoft 365?
Yes. Google Workspace is supported on the same fixed-fee helpdesk model, and we work with the tools you already run.
Is this an Essential Eight programme?
The helpdesk keeps baseline controls such as MFA, patching and backups moving day to day. A formal assessment or a deeper Essential Eight programme is a separate conversation.
If we switch to you, do we have to move Microsoft 365?
Usually no. You keep the tenant, your domain and your data, and we take over the day-to-day admin.
Do you come onsite?
We work remote-first because it is faster for most issues. We come onsite by arrangement in the CBD, the inner suburbs and across Sydney when hardware or office networking needs a person in the room. Canberra and Melbourne are remote as standard, with onsite by arrangement.