Switch IT Support in Sydney Without the Downtime Drama
Fixed-fee helpdesk for Sydney companies of about 5–40 who want senior people on the phone and a clear monthly scope. You keep the tenant. We take the day-to-day. Surry Hills base — Canberra, Melbourne and remote OK when the same model works.
Quick call to see if we're the right next MSP. If we're not, we'll say so.
Or call (02) 8313 0464
Why Sydney teams fire their MSP
The pattern is familiar: tickets that sit in a queue and never get a call back; notice periods and lock-in games when you try to leave; backups that were never tested until exit week; and an "enterprise" upsell aimed at a 12–40 person office that just needed a reliable helpdesk.
This page is about leaving that model without taking the business offline. We cover fixed-fee helpdesk and a controlled handover. Board cyber programmes and seat-table pricing wars are out of scope.
What you keep vs what we take
Microsoft 365 or Google Workspace tenant
Domain and DNS ownership
Your data — ownership stays with you
Helpdesk and day-to-day admin
Patching, monitoring and backups hygiene
Projects (migrations) quoted separately
How a switch works
Fifteen minutes on what you run today and whether fixed-fee is the right next MSP for you.
We plan around your notice period so coverage doesn't drop mid-switch.
Accounts, docs and vendor access moved in a controlled handover — no hostage games.
First-week hypercare, then the ongoing fixed-fee helpdesk, with clear SLAs set out in your agreement.
Who this is for
Companies of about 5–40 staff (larger OK when the same model still works). Typical offices:
- Accounting and bookkeeping practices
- Legal practices
- Medical / allied health practices
- Construction — office + site coordination
- Business consulting and professional services
We don't invent case studies. If you want references, ask on the call. We also don't prospect other MSPs.
What you get once you switch
Helpdesk that calls back. You speak with someone who can escalate and fix.
Budgetable monthly fee. Projects quoted separate. No lock-in games.
Base in Surry Hills — phone (02) 8313 0464. Most work remote; onsite when hardware or office networking needs hands on kit.
See managed IT services and Microsoft 365 support for how day-to-day support looks once you are with us.
Related: IT company Sydney, contact.
FAQ
Do we have to move Microsoft 365?
Usually no. You keep the tenant; we take day-to-day admin.
How long is parallel coverage?
Depends on notice; we plan it on the call.
Is this a board cyber / Essential Eight programme?
No. This is helpdesk and uptime basics. Essential Eight or board cyber work is a separate conversation if you need it.
Do you invent case studies?
No — ask for references on the call.