IT Onboarding & Offboarding for Sydney Practices
When someone starts, they need mail, MFA and the apps working on day one. When someone leaves, we cut access the same day and sort mail and devices so nothing hangs open. Fixed-fee helpdesk for Sydney teams of about 2–40, based in Surry Hills.
Quick call to see if we're right for your onboarding and offboarding. If we're not, we'll say so.
Or call (02) 8313 0464
When a starter begins Monday
New starters should land with mail, MFA, Teams, and the apps for their role ready. That means licences assigned, accounts created, and access checked before they walk in — so Ops is not chasing a ticket queue at 7pm the night before.
We treat day-one readiness as part of the fixed-fee helpdesk. You tell us who is starting and when; we get the IT side sorted so they can work on day one.
When someone exits
Staff exit needs the same care, just in reverse. Accounts get revoked the same day, shared mailboxes get sorted, devices come back or get wiped, and licences stop being paid for people who have already left.
Leaving access open is how former staff still see client mail. We close that loop as part of day-to-day helpdesk, not as a separate project every time someone leaves.
How it works on fixed fee
Onboarding and offboarding for agreed scope sits inside the monthly fixed fee — starters and staff exits as they come.
If you are onboarding a cluster of new starters in one go, we scope that on the call so nobody is surprised.
Migrations, major rebuilds and one-off projects are quoted separately. Day-to-day stays on the fixed fee.
Surry Hills base — phone (02) 8313 0464. You talk to people who can actually change mail, MFA and licences.
Who this is for
Owner-led and Ops-led teams of about 2–40 staff. Typical offices:
- Accounting and bookkeeping practices
- Law firms and legal practices
- Medical / allied health practices
- Construction — office + site coordination
- Business consulting and professional services
We don't invent case studies. If you want references, ask on the call. We also don't prospect other MSPs.
Related services
Onboarding and offboarding sit alongside day-to-day managed IT services and Microsoft 365 support. If you are leaving another provider, see switching IT support in Sydney.
Related: IT company Sydney, contact.
FAQ
Do you replace HR software?
We handle the IT access side — accounts, mail, MFA, devices and licences. Your HR tools stay yours.
Is this an Essential Eight / security audit?
This page is helpdesk onboarding and offboarding for day-to-day access.
Do you publish case studies?
Ask for references on the call — we don't invent them.